Frequently Asked Questions
What can I put out for pickup?
Bagged household trash. No loose debris, construction materials, dead animals, or hazardous materials. If it’s bagged, under 30lbs, and legal to toss—we’ll take it.
What day is my pickup?
Depends on your address. If you’re not sure, call us.
How do I pay my bill?
Online is easiest—have your bill ready and log in from our site. You can also call in and talk to our customer representatives or mail a check.
What happens if I forget to put my trash out?
If we already passed your stop, it's a miss. Call our office and we will schedule your pick-up. First one’s usually a free courtesy return.
The faster you call the closer the driver is to your stop. However, your pick-up may be delayed.
We start routes at 6A.M. While we strive for consistency, growing customer demand, weather, and mechanical failures mean we may pick-up earlier or later than expected.
We highly recommend being ready for pick-up at 6 A.M.
Set reminders—nobody likes paying for nothing.
What if I have a bulky item or a lot of extra trash?
Call ahead for bulk pickups. For a small additional free, we take appliances, furniture, mattresses, ect.
When scheduled, bulk pick-ups will typically occur on your regular service day.
What won’t you take?
Wet paint (Mix with dirt or sawdust, allow to dry and place with regular trash.)
Pesticides, poisons, caustics or flammables
Dead animals
Medical waste
Call if you’re not sure—we’d rather answer now than sort it at the dump.
Do you take tires?
Yes, call to schedule pick-up. Priced separately.
Do you service my address?
We service most of Crawford and Washington Counties, especially the parts other companies avoid. Call with your address.